When we shop offline, i.e. in a store, we are free to walk around the aisles and ask store representatives for help. Well, when we shop online, there’s no such luxury to ask them, or touch and feel and even try the products. Think about how to bridge this gap for online shoppers, we should know better about how a shopper shops.
Continue readingRecently I’ve been reading quite a few articles on chatbots and Conversation UI (aka having conversation back and forth on screen with a human or a bot). Apparently, they are one of the hottest trends in the technology world. Given the fact that most users do not download even one app vs an increasing amount of apps published in app stores per month, companies and developers are looking for a better way to productize services and ideas. A conversation-based UI has become one of solutions that gets applause and supporters. I agree that this opens up many new opportunities, including voice-based interactions, but also concerned that people will follow the trends without thinking it through.
Continue readingThere are two fun parts in a conversation with problem-solving topics: problem discovery and solution discovery.
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